INDONESIAN CONSUMERS FEEL MORE SECURE TO TRANSACT DIRECTLY THAN ONLINE PAYMENTS

Jakarta, 25 Muharram 1437/7 November 2015 (MINA) – Consumers in Southeast Asia region, including Indonesia, feel more secure to transact directly at the store compared to online payments.

The findings were based on MasterCard survey on 6,600 consumers and 100 merchants in Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam, China, Hong Kong, and Taiwan, Mi’raj Islamic News Agency quoted Antara News as reporting.

MasterCard Safety and Security Index, in a press release release issued on Friday, said most Southeast Asian consumers are concerned with the security of electronic payments.

“Identity theft and other misuse of ATM cards are two main security issues of concern.”

As many as 42 percent of consumers in Malaysia, the Philippines, Singapore, Thailand, and Vietnam are most concerned about fraud or fraud related to the use of ATM, such as card theft, duplication of cards or skimming.

In China, Taiwan and Hong Kong the number of those who are concerned with the same things only reached 31 percent.

Consumers in Southeast Asia (35 per cent) and Greater China (32 percent) had not much different concerns related to identity theft.

These include theft of personal data such as bank data details, personal identity, address, and signature stolen through the website.

Such concerns are not derived directly from the personal experience of the community, but from the news about the theft in the media.

Nevertheless, China is the only country where the majority of consumers feel more secure online transactions rather than in stores. (T/R07/R01)

Mi’raj Islamic News Agency (MINA)